Is service provisioned immediately upon ordering? Print

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If you are a brand new customer, no. While payment is collected when you order, account creation and provisioning does not occur until we accept the order, which is usually after payment is verified. If your order is rejected for some reason; your payment will be refunded. Hosting services and domain registrations will be processed automatically when your order is accepted.

If there is a long delay between order and acceptance, we will adjust your renewal date forward, as we consider your service to start once we have activated it and sent you activation information, not when you ordered it.

Additionally services ordered by existing customers, however, are usually accepted automatically.

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