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Do you offer domain registration service? I’d really like an all-in-one shop.
Yes! We’re offering domain registration through eNom, integrated into our customer portal. If you...
How do I use the Lower Ground hosting platform to manage my domain(s)?
We currently use Plesk to manage our shared hosting server. Please see Plesk’s own Customer’s...
I don’t need web/DNS/email hosting all in one, I just want to host my domain’s web/DNS/email here, will that work?
Yes! Most users should have access to their ‘Hosting Settings’; where they can set their domain...
I need a different version of PHP, for REASONS!
If that version is still available with security updates in Debian; please send us an email at...
I need to set up some cron jobs, can I do this?
Yes, Plesk calls them ‘Scheduled Tasks’, you’ll find this in the upper right box on the ‘Websites...
I want to add a second domain to my hosting subscription, but the only button is ‘Add Domain Alias’
There is a known Plesk bug where if your first, or primary domain on your subscription does not...
I’m transferring my domain registration AND my hosting to Lower Ground, but I’d like to avoid weird DNS downtime.
This can be a painful one, depending on how your existing DNS host reacts to the transfer, some...
I’m trying to use the SSH shell access; but I need a program available in the chroot.
Please submit a support request through the customer panel, and if the requested application is...
What is the ‘real’ path to my website; the software I’m trying to use requires it!
Due to our use of a chroot environment to separate your data from that of other customers; it...
What kind of stuff can I host on Lower Ground’s Shared Hosting?
Just about anything! Anything that calls for a LAMP stack should work. Plain HTML, various...
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